Refund policy
Plain terms, aligned with the Australian Consumer Law. Nothing here limits the rights the law gives you.
Your consumer guarantees
Under the Australian Consumer Law, our services come with guarantees that cannot be excluded. If Premium membership has a major problem — it doesn't do what we said it would, or can't be fixed in a reasonable time — you are entitled to a refund for the unused portion, or to compensation for its drop in value.
Change of mind
We don't offer refunds because you changed your mind or no longer use the service, so please choose carefully. A subscription can be cancelled at any time from Premium → Manage subscription; it then runs to the end of the period already paid and doesn't renew.
How refunds happen
Every refund is reviewed by our finance team under a two-person rule and, when approved, is returned by Stripe to the original payment method. Stripe usually completes a refund in five to ten business days. We'll confirm by email when it is on its way.
How to ask
Contact the matchmaker's office with your profile ID and the payment date. A tax invoice was issued for every payment and its number helps us find it quickly.